Shipping policy

At Lumera Privé, we are committed to providing a smooth, reliable, and convenient shopping experience. We offer free shipping on orders to make your shopping experience simple and hassle-free.

Order Processing

All orders are processed within 2–4 days after your order has been successfully placed.

Orders are not processed or shipped on weekends or public holidays. Once your order has been processed and shipped, you may receive tracking information where available.

Free Shipping

We offer free shipping on all orders. There are no additional shipping charges added to your order at checkout.

Delivery Time

Delivery times may vary depending on your location, courier availability, and other circumstances. Estimated delivery times may vary by destination.

While we work to ensure your order arrives as quickly as possible, delivery times are estimates and are not guaranteed.

Delivery Delays

Although we do our best to ensure timely delivery, delays may occasionally occur due to weather conditions, courier issues, public holidays, customs procedures, or other circumstances beyond our control.

We appreciate your understanding in such situations.

Incorrect or Incomplete Address

Please ensure that your shipping address, phone number, and contact information are accurate and complete before placing your order.

Lumera Privé is not responsible for delays, returned packages, or failed deliveries resulting from incorrect or incomplete information provided by the customer.